Terms of sale and refunds

What you buy

• A pack of prepaid minutes for sending audio to a transcription provider through Prontei. It isn’t a subscription and it doesn’t renew.
• In the app, you buy with an account, and the minutes are held by it. In the extension, you create no account: after payment you get a credit key, which holds your minutes.
• The price and currency are shown before you pay and depend on the country you’re connecting from. Stripe’s page shows the final amount.
• Minutes last 6 months. Each purchase and each welcome grant expires separately, 6 calendar months after it is granted (a purchase made on January 15 expires on July 15), and the oldest minutes are spent first. Expired minutes are not refunded. If the service ever ends, the money for unused minutes is refunded.

How minutes are used

• Minutes are counted from the length of the audio sent. Each part rounds up to the next whole second and counts at least 10 seconds (a short file is one part), because the provider bills that minimum.
• If the provider fails or the upload is interrupted, that part isn’t charged.
• A job that needs more minutes than your balance holds doesn’t start, and nothing is partly sent.
• A transcript is the output of a speech recognition model and can contain errors. Check anything that matters.
• Limits exist to prevent abuse, including requests per minute, at most 25 MB per file part, and a daily total for the whole service. If the daily total is reached, new uploads wait until the next day and no minutes are lost.
• Send only audio you are allowed to share. A voice message may hold someone else’s voice.

Your account

• To buy and use minutes in the app, you create an account with your email, confirmed by a code, and you can add a passkey. To use Prontei on your computer, you don’t need an account.
• Each account with a confirmed email gets 100 welcome minutes. They also expire 6 calendar months after they are granted, and they have no cash value.
• Anyone with access to your email or one of your passkeys can sign in and spend the minutes, so protect both.
• You can delete your account at any time, on the app’s Account screen. Deleting it forfeits the remaining balance, which can’t be used or recovered. The privacy policy says what is deleted and what stays.
• If you bought minutes in the last 7 days, you can still ask for a refund after deleting the account, as the Refunds section explains.
• A payment confirmed after the account is deleted, such as a Pix that was pending, gives no minutes that can be used. The money is refunded in full by the seller. Prontei no longer has your email, but the email you gave on the payment page stays with Stripe, and that is how we can tell you about the refund.

Your credit key (extension)

• The key is shown once. Prontei keeps only a fingerprint of it and can’t show it again.
• Anyone with the key can spend its minutes, so keep it secret.
• Your payment receipt holds a recovery link. It gets a new key for what’s left and deactivates the previous key. Whoever holds the receipt can do this, so keep it secret as well. The link stays in the history of the browser where it was opened, so on a shared computer delete it there.

Refunds

• You can ask for a refund within 7 days of the purchase. It covers unused minutes only, pro rata to what you paid for the pack.
• To ask, write to oi@prontei.com from any email address, with the date and amount of the purchase or the receipt. We don’t need your key or access to your account, and this still applies after the account is deleted.
• The money returns through Stripe to the original payment method. The refunded minutes leave your account or key.
• When you bought a key, a full refund also ends that purchase’s recovery link.
• A balance can go negative after a refund if the minutes were already spent. The account or key then refuses new jobs until it is topped up. A top-up first covers that negative balance: 50 minutes below zero plus a 300-minute pack leaves 250. Prontei doesn’t charge for that difference in any other way.
• Nothing here limits the rights that consumer law gives you where you live.

Payment disputes

If a payment is disputed with the card issuer, the account or key is frozen while the dispute is open. It can still show its balance but can’t start new jobs. If the dispute is decided for the seller, it is unfrozen, unless another payment on the same account or key is still in dispute or was decided for the person who disputed it. If it is decided for the person who disputed the payment, the disputed share of the minutes leaves the balance, and the account or key stays frozen. If this leaves you with minutes you can’t use, write to us and ask for a refund.

Changes

If these terms change, the new version will be published on this page with a new date. Prices and the provider can change. A change of provider appears in the privacy policy first, and Prontei asks you again before sending anything to the new one.