Cloud credits
You probably don’t need this. Prontei is free on your computer, with no usage limits, and you don’t need an account to use it. Buying credits changes nothing about that.
Credits are for a computer that can’t run the models. To find out, test this browser or try a file in the app.
In the app you sign in with your email and the minutes are held by your account. The packs below are for the extension, with a credit key.
Checking your payment
This takes a moment.
Waiting for the payment to be confirmed
Your payment isn’t confirmed yet. Some methods take a while. This page keeps checking for about an hour, so you can leave it open.
If you close it, the recovery link in your payment receipt gets your minutes once the payment is confirmed.
Your credit key
Copy it now. It is shown only once. Prontei doesn’t keep the key, only a fingerprint of it, so we can’t show it to you again.
Keep it somewhere safe, such as a password manager. Anyone with this key can spend its minutes. Paste it once in the extension’s settings. It never appears in a web address, and this page doesn’t save it.
If you lose it, the recovery link in your payment receipt gets you a new one for what’s left.
Minutes added
Your key stays the same, so there’s nothing to copy or paste again.
This link no longer works
It has already been used, or it has expired. A key is shown only once, so we can’t show it through this link again.
If you paid, the recovery link in your payment receipt gets you a new key for your minutes. If that link doesn’t work or you can’t find the receipt, write to oi@prontei.com.
Get a new key
This link comes from your payment receipt. It creates a new key for what’s left on this purchase’s key. This link stays in this browser’s history, so on a shared computer delete it there.
The previous key stops working at once, wherever you pasted it. Whoever holds the receipt can do this, so keep it secret. If your key stops working and you didn’t do this, someone else has your receipt.
This recovery link doesn’t work
The link is incomplete, or it no longer works for this purchase, for example because the purchase was fully refunded or reversed in a payment dispute. If you think that’s wrong, write to oi@prontei.com.
Too many replacements today
A key can be replaced 5 times a day. Your current key still works. The count starts over at midnight UTC, so open the link in your receipt again after that.
Something went wrong
If you paid, the recovery link in your payment receipt gets your minutes once the payment is confirmed. If you can’t find the receipt, write to oi@prontei.com.
Prepaid minutes for the extension
No subscription, and the minutes last 6 months from purchase. Prices show in the currency for the country you’re connecting from.
Already paid and can’t see your key? Open the recovery link in your payment receipt. If you can’t find the receipt, write to oi@prontei.com.
Leave this empty to get a new key. If you fill it in, the minutes go to that key. It is checked here first, then sent only in a request to credits.prontei.com, never in a web address.
What a minute means
- One minute of credit pays for one minute of audio. It is counted from the audio’s length, not from how long the transcription takes, and each part rounds up to the next whole second.
- Long files go in parts of about five minutes. A shorter file is one part. Each part counts at least 10 seconds, because the provider bills that minimum.
- If the provider fails or the upload is interrupted, that part isn’t charged. Parts already finished are.
- The notice before sending shows how many minutes the job will use and what will be left.
What happens to your audio
Nothing goes to the cloud unless you choose it. When you do, the audio goes through the Prontei server to Groq, which transcribes it, and the text comes back to your browser. Prontei doesn’t store the audio or the text. See what each company keeps in the privacy policy.
The cloud is for files in the app and for transcript cards in the extension. Dictation and meetings stay on your computer.
Payment is handled by Stripe, which holds what a payment needs. Prontei never sees your full card number. See the terms of sale and the refund policy.